EPSON Stylus Photo R300/R310

Revision A

Table 1-3.LED/LCD Indication and STM3

Printer status

Maintenance

LCD indication

STM3 message

Condition for error detection

LED indication

[Stylus Photo R300]

Ink Cartridge cannot be recognized.

Yellow: T0484

For best result, use genuine EPSON

This error is detected when ;

ink.

No Ink Cartridge

Blink

1. The Ink Cartridge is not installed to

[Stylus Photo R310]

'Carriage Unit'.

2. The Ink Cartridge is defective.

Ink Cartridge cannot be recognized.

Black: T0491

The genuine EPSON ink cartridges

listed above are recommended for

replacement.

[Stylus Photo R300]

Service required.

Printer parts are at end of service life.

See printer manual for details.

This error is detected when the value of the

Maintenance Request

On

Waste Ink Pad Counter A set in EEPROM

[Stylus Photo R310]

reaches its limit (Variable between 20000 and

46750 points).

Service required.

Parts inside your printer are at the end

of their service life. See your printer's

documentation for details.

This error is detected when ;

1. Paper is present in 'ASF Assy.', and 'CDR

Guide Assy.' is open while receiving print

data.

CD/DVD Guide Error

On

Close the CD/DVD guide.

2. 'CDR Guide Assy.' opens while printing.

3. 'CDR Guide Assy.' is open while receiving

ASF paper feed data.

4. Attempting to replace the ink while 'CDR

Guide Assy.' is open.

TROUBLESHOOTING

Troubleshooting with LED/LCD Indications and Status Monitor 3 Message

12

EPSON Stylus Photo R300/R310

Revision A

Table 1-3.LED/LCD Indication and STM3

Printer status

Maintenance

LCD indication

STM3 message

Condition for error detection

LED indication

[Stylus Photo R300]

CD/DVD tray load error.

Reload tray and press Maintenance.

CD/DVD Tray Error

On

This error is detected when 'CD/DVD Tray'

[Stylus Photo R310]

cannot be detected while CD/DVD printing.

The CD/DVD tray is not set correctly.

Reload the tray, then press the

Maintenance button.

Memory Card Error

The inserted card cannot be used with

No Display

This error is detected when non standardized

(Non supported

On

this printer.

Memory Card is inserted.

Memory Card)

Bluetooth Photo Print Adapter error.

No Display

This error is detected when there is no response

Bluetooth Module Error

On

Disconnect the Adapter from the

from Bluetooth Module.

printer, then reconnect it.

The connected device cannot be used.

No Display

This error is detected when some non supported

Irregular external device

Blink

(The warning is displayed for one

device is connected to the port for the external

second every 3 seconds.)

memory device.

[Stylus Photo R300]

System error. Press and hold both

This error is detected when ;

Power and Stop buttons for 7 seconds.

1. 'Carriage Unit' cannot move correctly by the

Fatal error

On

[Stylus Photo R310]

external force in each operation.

2. 'PF Motor' cannot rotate correctly while 'PF

System error. Simultaneously press

Motor' operates.

and hold the Power and Stop buttons

for 7 seconds to turn off the printer.

TROUBLESHOOTING

Troubleshooting with LED/LCD Indications and Status Monitor 3 Message

13

EPSON Stylus Photo R300/R310

Revision A

Occurrence Timing

Phenomenon Detail

Faulty Part/

Check Point

Remedy

Position of CR

Part Name

1.

Check if 'Power Supply Board Cable' is connected to

1.

Connect 'Power Supply Board cable' to the

the CN2 on 'Main Board'.

CN2 on 'Main Board'.

At power-on

When turning on the power, the printer

Power Supply

2.

Check if 'Power Supply Board Cable' is not damaged.

2.

Replace 'Power Supply Board' with a new

Anywhere

does not operate at all.

Board

one.

* If the problem still occurs, replace 'Main

Board'.

Main Board

1.

Check if the correct model name is written in EEPROM

1.

Write proper Market Setting in the Adjustment

When turning on the power, the

on 'Main Board'.

Program.

initialization is performed correctly.

At operation

USB Cable

1.

Check if 'USB Cable' is connected properly between

1.

Connect the printer and the PC with a 'USB

However, a Communication Error is

the printer and the PC.

Cable'.

displayed on STM3 even transferring the

printing job to the printer.

Printer Driver

1.

Check if the Stylus Photo R300/R310 Printer Driver is

1.

Install the Stylus Photo R300/R310 Printer

used for the printer job.

Driver in the PC.

EPSON Stylus Photo R300/R310

Revision A

Table 1-5.Check Points for Error Before the Initial Ink Charge, Error Before Ink Cartridge Replacement Cleaning and No Ink Cartridge Error

Occurrence Timing

Phenomenon Detail

Faulty Part/

Check Point

Remedy

Position of CR

Part Name

Ink Cartridge

1. Check if the Ink Cartridge is normal by installing it in

1. Replace the Ink Cartridge with a new one.

another printer.

The printer does not perform the Initial

At power-on

1. Check if the correct data has been written in the address

1. Write proper Market Setting in the

Ink Charge and the error is displayed on

At HP

LED and STM3.

Main Board

5B<H> of EEPROM on 'Main Board'.

Adjustment Program.

(We cannot check it with Adjustment Program of Sylus

Photo R300/R310.)

The printer does not perform the Ink

1. Check if the Ink Cartridge is normal by installing it in

1. Replace the Ink Cartridge with a new one.

Replacement Cleaning and the error is

Ink Cartridge

another printer.

At power-on

displayed on LED and STM3.

Anywhere

The printer does not perform any print

1. Check if ink still remains in the Ink Cartridge.

1. Replace the Ink Cartridge with a new one.

operation and the error is displayed on

Ink Cartridge

2. Check if the Ink Cartridge is normal by installing it in

2. Replace the Ink Cartridge with a new one.

LED and STM3.

another printer.

Table 1-6.Check Points for Paper Out Error to Each Phenomenon

Occurrence Timing

Phenomenon Detail

Faulty Part/

Check Point

Remedy

Position of CR

Part Name

1. Check if 'Hopper' works properly while feeding paper.

1. Reassemble 'ASF Frame' and 'Compression

Spring, 2.51' correctly.

Compression Spring, 2.51

At operation

'Holder, Shaft, LD Roller' rotates to

feed paper, but 'Hopper' does not

ASF Assy.

-

operate.

EPSON Stylus Photo R300/R310

Revision A

Table 1-6.Check Points for Paper Out Error to Each Phenomenon

Occurrence Timing

Phenomenon Detail

Faulty Part/

Check Point

Remedy

Position of CR

Part Name

1. Check if 'Roller, Retard Assy.' operates properly while

1. Reassemble 'Extension Spring, 0.45' located

feeding paper.

the under side of 'Roller, Retard Assy.'.

When feeding paper, the leading edge of

paper is detected properly, but the paper

ASF Assy.

is ejected without being set at the print

start position.

Extension

Spring, 0.45

1. Check if 'Extension Spring,0.143' in 'Clutch

1. Reassemble 'Extension Spring, 0.143' in

Mechanism' has not come off.

'Clutch Mechanism'.

2. Check if 'Clutch' has not come off from the dowel of

2. Reassemble the round portion of 'Clutch' on

At operation

'Shaft, LD Roller'.

the dowel of 'Shaft, LD Roller'. Perfect keylogger free download.

-

3. Check if 'Clutch Tooth' is not damaged.

3. Replace 'Holder, Shaft, LD Roller' with a

new one.

Extension Spring, 0.143

'PF Motor' and 'Spur Gear, 37.242'

Holder, Shaft,

LD Roller

rotate properly, but 'Holder, Shaft, LD

Clutch Tooth

Roller' does not feed paper. (The

driving of 'PF Motor' is not transmitted

to 'Holder, Shaft, LD Roller'.)

Dowel of 'Holder, Shaft, LD Roller'

4. Check if 'Clutch' is not damaged.

4. Replace 'Holder, Shaft, LD Roller' with a

new one.

Paper Guide,

1. Check if 'Paper Guide, Upper' (only HP side) has not

1. Reassemble 'Paper Guide, Upper' to 'Main

Upper

come off from 'Main Frame'.

Frame'.

(Only HP side)

EPSON Stylus Photo R300/R310

Revision A

Table 1-7.Check Points for Paper Jam Error to Each Phenomenon

Occurrence

Phenomenon Detail

Faulty Part/

Check Point

Remedy

Timing

Part Name

Position of CR

'Carriage Unit' moves to the home

1.

Check if 'Torsion Spring, 0.22' for 'PE Sensor Lever' is

1.

Reassemble 'Torsion Spring, 0.22'.

At operation

position properly when turning on the

not unfastened.

power. Then paper feeding operation is

PE Sensor*

2. Check if 'PE Sensor Cable' is correctly mounted on

2.

Remount 'PE Sensor Cable' correctly.

Out of HP

performed normally, but paper is not

'Holder, Shaft, LD Roller'.

sent into the printer.

1.

Check if 'Roller, Retard Assy.' operates properly while

1.

Reassemble 'Extension Spring, 0.45' back of

feeding paper.

'Roller, Retard Assy.'

When feeding paper, the leading edge of

paper is detected properly, but the paper

ASF Assy.

is ejected without being set at the print

start position. At this time, the next

paper is fed to 'PE Sensor Lever'.

Extension

Spring, 0.45

1.

Check if 'Star Wheels' have not come off.

1.

Reassemble 'Star Wheels' correctly.

Frame EJ Assy.**

2.

Check if 'Frame EJ Assy.' is correctly assembled.

2.

Reassemble 'Frame EJ Assy.' correctly.

3.

Check if 'Frame EJ Assy.' is not transformed toward

3.

Replace 'Frame EJ Assy.' with a new one.

At operation

downward.

-

Paper Guide, Front

1.

Check if 'porous pad' of 'Paper Guide, Front' has not

1.

Remount 'porous pad' correctly.

come off.

1.

Check if 'Roller EJ Assy.' is correctly assembled.

1.

Reassemble 'Roller EJ Assy.' correctly onto

The leading edge of paper does not go

'Printer Mechanism'.

through between 'Roller EJ Assy.' and

2.

Check if 'Spur Gear, 41.48' has not come off.

2.

Reattach 'Spur Gear, 41.48' to 'Roller EJ

'Star Wheels'.

Assy.' correctly.

Roller EJ Assy.

EPSON Stylus Photo R300/R310

Revision A

Table 1-7.Check Points for Paper Jam Error to Each Phenomenon

Occurrence

Phenomenon Detail

Faulty Part/

Check Point

Remedy

Timing

Part Name

Position of CR

At operation

The leading edge of paper is not sent to

-

'PF Roller'.

1. Check if 'Paper Guide, Upper' has not come off from

1. Reattach 'Paper Guide, Upper' to 'Main

'Main Frame'.

Frame'.

Paper Guide, Upper

EPSON Stylus Photo R300/R310

Revision A

Table 1-8.Check Points for CD/DVD Guide Error to Each Phenomenon

Occurrence Timing

Phenomenon Detail

Faulty Part/

Check Point

Remedy

Position of CR

Part Name

1. Check if the contact point of 'Housing, Middle' with

1. Replace 'Housing, Middle' with a new one.

'Star Wheel/CDR Sensor' is not cracked.

Contact

Housing, Middle

point

1.

Check if 'Star Wheel/CDR Sensor' is connected to CN6

1.

Connect 'Star Wheel/CDR Sensor' to CN6

At power-on

An error occurs even if 'CDR Guide

on 'Main Board'.

on 'Main Board'.

Assy.' is closed when turning on the

At HP

power.

Star Wheel/CDR Sensor

Star Wheel/

CDR Sensor

2.

Check if 'Star Wheel/CDR Sensor' is not damaged.

2.

Replace 'Star Wheel/CDR Sensor' with a

new one.

3.

Check if 'Star Wheel/CDR Sensor' cable is not cut off.

All the games for ps4. 3.

Replace 'Star Wheel/CDR Sensor' with a

new one.

Main Board

1.

Check if any device on 'Main Board' is not damaged.

1.

Replace 'Main Board' with a new one.